Refund Policy

REGULAR URBAN REC REFUND POLICY

IF YOU REGISTERED AS AN INDIVIDUAL PLAYER – REFUND PROCESS:

If you have registered as an individual player onto an individuals’ team and you wish to withdraw yourself from a league or event, Urban Rec will offer a refund less an administrative fee of $10, provided that the following conditions are met:

  • The individual spot is able to be re-sold to another individual player; AND
  • The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.

If a refund is given, the refund will be refunded back to the original form of payment.

Special Circumstance -> Individual player registered onto a TEAM who wishes to withdraw:
If you are registered onto a TEAM that registered as a TEAM, any withdrawl from the team and potential refund is between you and your team...not Urban Rec. 

IF YOU ARE REGISTERED AS A TEAM – REFUND PROCESS:

If you have registered as a team and your team wishes to withdraw from a league or event, Urban Rec will offer a refund less an administrative fee of $50, provided that the following conditions are met:

  • The team spot is able to be re-sold to another team; AND
  • The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.

If a refund is given, the refund will be refunded back to the original form of payment.

In either of the above cases – individual or team refund request – if the spot is able to be re-sold after the season has started, the refund will be prorated based on the number of weeks remaining (i.e. the prorated price the new team or individual player would pay) minus the aforementioned admin fees of $10 (individual) and $50 (team).

If the spot is unable to be re-sold, no refund will be given.

In any other circumstances (including if you have been removed for breaching our Code of Conduct), Urban Rec does not offer refunds for league, tournament or event registration fees.