Refund Policy
IF YOU REGISTERED AS AN INDIVIDUAL PLAYER – REFUND PROCESS:
If you have registered as an individual player onto an individuals’ team and you wish to withdraw yourself from a league or event, Urban Rec will offer a refund less an administrative fee of $10, provided that the following conditions are met:
- The individual spot is able to be re-sold to another individual player; AND
- The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.
- If the spot is unable to be re-sold, no refund will be given.
- If a refund is given, the refund will be refunded back to the original form of payment
If a team mate is playing on a registered team, and wishes to withdraw from that team, they must deal directly with the team captain or the member who paid the team registration fee.
IF YOU ARE REGISTERED AS A TEAM – REFUND PROCESS:
If you have registered as a team and your team wishes to withdraw from a league or event, Urban Rec will offer a refund less an administrative fee of $50, provided that the following conditions are met:
- The team spot is able to be re-sold to another team; AND
- The replacement registration fee is paid in FULL prior to the scheduled start of the league or event.
- If the spot is unable to be re-sold, no refund will be given
- If a refund is given, the refund will be refunded back to the original form of payment.
REFUNDS AFTER A LEAGUE HAS COMMENCED
In either of the above cases – individual or team refund request – if the spot is able to be re-sold after the season has started, the refund will be prorated based on the number of weeks remaining (i.e. the prorated price the new team or individual player would pay) minus the aforementioned admin fees of $10 (individual) and $50 (team)
NO REFUNDS FOR BREACH OF CODE OF CONDUCT
In any other circumstances (including if you have been removed for breaching our Code of Conduct), Urban Rec does not offer refunds for league, tournament or event registration fees.
ABOUT DEPOSITS:
At Urban Rec we have introduced the team deposit because we know how hard it is to get the team to cough up with the coin quickly. Our leagues can be popular and we want to help you secure your team space while you coordinate everyone else.
IS MY SPOT GUARANTEED?: Yes, if you are able to pay your deposit, it means the competition has enough room to guarentee your space. However you will not be scheduled to play, until the full team fee has been recieved.
WHEN IS THE FINAL AMOUNT DUE?: The final amount is due before our registration deadline, which is usually about 7 days before the competition starts. You will recieve an email which will prompt you to pay the remaining amount in advance of the rego deadline, you have a week to pay it
WHAT IF WE DON’T PAY IN THE ALLOTED TIME: If your team has not paid the remainder of your fee’s at this time, we open the spot to another team. Your non-refundable deposit will become their discount. Don’t worry we will have spoken to you prior to this happening.
I STILL DON’T HAVE THE MONEY IN TIME, WHAT NEXT? If for any reason you can't get the registration fee's together before the registration deadline we might be able to help. Our accounts team can send you an invoice which you can pay within the first 3 weeks of the season. There's is an extra $100 charge to do this as it means that Urban Rec takes on the extra risk of paying venue, staff etc for your team plus there are extra administration cost on our behalf.
WHAT IF MY TEAM PULLS OUT: If your team mates pull out, this deposit is forfeited.
SPECIAL COVID-19 REFUND POLICY
Urban Rec decide to run our leagues based on the Public Health Order’s provided by the NSW Government and NSW Health. In the event that the Public Health Order instructs community sport to stop running, Urban Rec will pause all leagues in accordance. All leagues will re-commence once allowed and no games will be lost or canceled.
Because no games will be canceled, we will not be offering refunds for any paused games. If you or your team need to pull out from participating in our leagues for extenuating circumstances please contact our head office ([email protected]) and we will deal with each request on a case by case.